Use Case

Feedback & Survey Bot

Capture authentic customer feedback with conversational AI surveys that achieve 3x higher response rates than email and uncover insights you'd never find in written responses.

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AI agent workflow

Live

Conversation activeLatency 112ms

Voicenly agent

I have the customer context and the next best action ready.

Customer

Great. Complete the workflow and sync the outcome.

Intent

High

Outcome

Complete

Sync

Live

45%

Response Rate

vs 15% for email

More Insights

Deeper conversations

Real-time

Analysis

Instant sentiment

2min

Average Survey

Quick & painless

Why it matters

Move from missed conversations to measurable outcomes.

The friction

Email surveys get ignored—15% response rates are considered good. Written responses lack nuance and emotion. You're making decisions based on feedback from a tiny, possibly unrepresentative sample of customers.

The Voicenly way

Voicenly's Survey Bot conducts conversational phone surveys that feel like friendly check-ins, not interrogations. Higher response rates, richer insights, and real-time sentiment analysis give you the complete picture.

Capabilities

Everything needed to run the workflow.

Configure the conversation, connect your tools, and see exactly what happened after every call.

Conversational Surveys

AI conducts natural phone conversations, not robotic questionnaires. Follow-up questions probe deeper based on responses. Customers share more because it feels like talking, not testing.

Real-time Sentiment Analysis

AI detects emotion in voice and word choice during the call. Know not just what customers say, but how they feel about it. Frustrated responses trigger immediate alerts.

NPS & Satisfaction Scoring

Collect Net Promoter Scores, CSAT, and custom metrics naturally within conversation. Automated calculation and trending over time.

Issue Escalation

Negative feedback triggers instant alerts to relevant teams. Unhappy customers can be connected to support immediately, turning detractors into promoters.

Automated Reporting

Survey results flow into dashboards automatically. Segment by customer type, product, region, or any dimension. Track trends over time.

Post-Interaction Timing

Survey calls are timed perfectly—right after purchase, support interaction, or service delivery. Capture feedback while experience is fresh.

How it works

Go live without the long implementation.

A clear path from configuration to live conversations and continuous improvement.

Define Questions

Build your survey with conversational question flows

Set Triggers

Choose when surveys happen (post-purchase, post-support, etc.)

AI Calls

Customers receive friendly survey calls at optimal times

Analyze & Act

Real-time dashboards surface insights and trigger alerts

What changes

More capacity. Better conversations.

3x higher response rates than email

Richer, more nuanced feedback

Real-time sentiment detection

Immediate issue escalation

Customers feel heard and valued

Actionable insights, not just data

Track trends over time

Segment feedback by any dimension

Quick, painless surveys (2 min avg)

“Our email survey response rate was 12%. With Voicenly's phone surveys, we hit 48%. More importantly, the conversations revealed issues we never would have discovered from checkbox responses.”

Tom Rodriguez

Customer Experience Manager, Retailscape Inc.

Questions

The details, made clear.

People are more likely to engage in a brief phone conversation than fill out a form. The conversational format feels less like work and more like a genuine interest in their opinion. Plus, it's harder to ignore a phone call than an email.

Most surveys complete in 2-3 minutes. AI keeps the conversation focused while still allowing for natural follow-ups. If customers want to share more, AI listens. Brevity is built into the conversation design.

Completely. Build custom question flows, add branching logic based on responses, include your NPS/CSAT questions, and customize the AI's tone and language to match your brand.

You set alert thresholds. When sentiment turns negative or specific issues are mentioned, designated team members receive instant notifications. Customers can be transferred to support immediately if desired.

Voice reveals emotion—tone, hesitation, enthusiasm—that text can't capture. AI detects when someone says 'fine' but sounds frustrated. Follow-up questions uncover the 'why' behind ratings. The result is actionable insights, not just numbers.

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