Industry Solution

Healthcare Providers

Improve patient outcomes and operational efficiency with HIPAA-compliant AI calling. Reduce no-shows, automate follow-ups, and deliver better care at scale.

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AI agent workflow

Live

Conversation activeLatency 112ms

Voicenly agent

I have the customer context and the next best action ready.

Customer

Great. Complete the workflow and sync the outcome.

Intent

High

Outcome

Complete

Sync

Live

40%

No-Show Reduction

More appointments kept

HIPAA

Compliant

BAA available

24/7

Patient Access

Always available

95%

Patient Satisfaction

NPS improvement

Why it matters

Move from missed conversations to measurable outcomes.

The friction

Healthcare is drowning in administrative tasks. Staff spend hours on reminder calls while patients wait on hold. No-shows cost practices $150K+ annually, and after-hours patient needs go unaddressed.

The Voicenly way

Voicenly brings AI-powered calling to healthcare with full HIPAA compliance. Automated reminders, patient follow-ups, and after-hours support—all while maintaining the highest standards of privacy and care.

Capabilities

Everything needed to run the workflow.

Configure the conversation, connect your tools, and see exactly what happened after every call.

Appointment Reminders

Reduce no-shows by 40% with automated reminder calls 24-48 hours before appointments. Patients can confirm, reschedule, or cancel instantly—and cancellations trigger waitlist outreach.

Patient Follow-ups

Post-procedure check-ins, medication adherence calls, and wellness follow-ups. AI monitors patient responses and flags concerns for clinical review.

Prescription & Test Notifications

Notify patients when prescriptions are ready or test results are available. AI provides secure callback options and answers common questions.

HIPAA Compliance

Built for healthcare with full HIPAA compliance. Encrypted calls, secure data handling, complete audit trails, and BAA available for all healthcare customers.

After-Hours Support

AI handles after-hours calls, triaging urgent issues, scheduling callbacks, and providing information patients need—without 24/7 staffing costs.

Care Coordination

Coordinate between providers, specialists, and patients. AI facilitates scheduling, referral follow-ups, and care plan communication.

How it works

Go live without the long implementation.

A clear path from configuration to live conversations and continuous improvement.

Integrate EHR

Connect with your EHR/practice management system

Configure Workflows

Set up reminders, follow-ups, and notification rules

AI Engages Patients

Automated calls handle routine communication

Staff Focus on Care

Your team spends time on patients, not phones

What changes

More capacity. Better conversations.

40% reduction in no-shows

HIPAA compliant with BAA

Improved patient satisfaction

Reduced staff workload

Better care coordination

24/7 patient communication

Lower operational costs

Faster prescription pickups

Proactive patient engagement

“Our no-show rate dropped from 18% to under 8%. More importantly, our front desk staff can finally focus on the patients in front of them instead of making endless reminder calls.”

Dr. Michelle Torres

Medical Director, Community Health Partners

Questions

The details, made clear.

Yes, fully HIPAA compliant. We sign Business Associate Agreements (BAA) with all healthcare customers. All data is encrypted at rest and in transit, with complete audit trails for compliance reporting.

AI is designed to handle patient communication appropriately. Sensitive information is never left in voicemails. Calls follow HIPAA guidelines for patient identification and information disclosure.

We integrate with Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, and many others. For systems without native integration, we offer HL7/FHIR support and custom API connections.

Yes, AI checks real-time availability in your scheduling system and books new appointments on the spot. Patients receive instant confirmation, and your calendar updates automatically.

AI is trained to recognize emergency keywords and situations. Callers reporting emergencies are immediately advised to call 911 or go to the ER. Urgent non-emergency issues can be escalated to on-call staff.

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