Product Feature

Analytics & Reporting

Data-driven decisions made easy. Real-time dashboards, custom reports, and actionable insights to optimize your AI calling operations.

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AI agent workflow

Live

Conversation activeLatency 112ms

Voicenly agent

I have the customer context and the next best action ready.

Customer

Great. Complete the workflow and sync the outcome.

Intent

High

Outcome

Complete

Sync

Live

Real-time

Data Updates

Instant visibility

50+

Metrics Tracked

Comprehensive coverage

Custom

Report Builder

Your data, your way

1-Click

Export

Share insights easily

Why it matters

Move from missed conversations to measurable outcomes.

The friction

Without clear metrics, you're flying blind. Scattered data across systems makes it impossible to understand performance or identify improvement opportunities.

The Voicenly way

Voicenly's analytics platform consolidates all your calling data into intuitive dashboards. Track what matters, spot trends instantly, and make decisions backed by real data.

Capabilities

Everything needed to run the workflow.

Configure the conversation, connect your tools, and see exactly what happened after every call.

Real-time Dashboards

Live metrics update as calls happen. See call volume, success rates, average duration, and agent performance in real-time.

Custom Report Builder

Create reports tailored to your needs. Drag-and-drop interface lets you combine any metrics, filters, and visualizations.

Trend Analysis

AI identifies patterns and trends automatically. Get alerts when metrics deviate from normal, and understand seasonal variations.

Scheduled Reports

Automate report delivery to stakeholders. Daily, weekly, or monthly reports arrive in inboxes exactly when needed.

Goal Tracking

Set KPI targets and track progress visually. Motivate teams with progress indicators and celebrate when goals are hit.

Export & Integration

Export data in any format (CSV, Excel, PDF) or push directly to BI tools like Tableau, PowerBI, or Looker.

How it works

Go live without the long implementation.

A clear path from configuration to live conversations and continuous improvement.

Auto-Collection

Data flows automatically from all your calls and interactions

Smart Processing

AI enriches raw data with insights and categorizations

Visualization

Dashboards present data in clear, actionable formats

Action

Use insights to optimize scripts, routing, and training

What changes

More capacity. Better conversations.

Real-time visibility into all operations

Identify top performers instantly

Spot issues before they escalate

Prove ROI with concrete numbers

Benchmark against industry standards

Track campaign effectiveness

Optimize resource allocation

Share insights across teams

Historical trend analysis

“The analytics dashboard paid for itself in the first month. We identified a bottleneck in our call flow that was costing us 20% of potential conversions.”

Jennifer Park

Operations Manager, ScaleUp Solutions

Questions

The details, made clear.

Over 50 metrics including call volume, success rate, average duration, first call resolution, sentiment scores, conversion rates, agent performance, hold times, transfer rates, and many more. You can also create custom metrics based on your specific needs.

Yes, build unlimited custom dashboards using our drag-and-drop builder. Choose from various chart types, add filters, and save layouts for different teams or purposes. Each user can have their own personalized dashboard view.

We retain full data history for the lifetime of your account. Analyze trends over months or years, compare year-over-year performance, and never lose valuable historical insights.

Absolutely. We offer native integrations with Tableau, PowerBI, Looker, and Google Data Studio. We also provide API access and scheduled data exports for custom integrations.

Yes, we include 20+ pre-built templates for common use cases: Executive Summary, Agent Performance, Campaign Analysis, Compliance Report, and more. Customize any template or use as-is.

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