VVoicenly

Legal

Terms of Service

Last updated May 24, 2026

Welcome to Voicenly.com ("Voicenly", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our AI Voice Calling SaaS platform.

By creating an account, joining an organization workspace, purchasing a subscription plan, or dialing phone numbers through our platform, you agree to be fully bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

1. Platform Access

Subject to continuous compliance with subscription payments, Voicenly grants you a limited, non-exclusive, non-transferable, revocable right to access and use the platform for your internal business calling workflows. You are allowed to:

  • Create AI voice agents for approved sales, support, appointment, reminder, survey, and follow-up use cases.
  • Invite team members into your organization workspace and assign appropriate roles and permissions.
  • Connect approved telephony, provider, CRM, calendar, webhook, and billing tools for your own business operations.

You may not decompile, reverse-engineer, translate, or attempt to extract the core voice-routing gateway logic, ElevenLabs synchronization clients, or telephony middleware frameworks.

2. Subscription Billing & Metered Usage

We charge customers a subscription fee plus metered usage based on call minutes routed through our voice-routing engine.

  • Platform Fees: Billed on a recurring monthly basis as designated in your plan tier. Platform subscriptions are processed securely via our primary Stripe checkout channels.
  • Metered Minutes: Usage is reported dynamically to Stripe using usage records. You are billed automatically for voice minutes consumed by your agents.
  • Account Billing: You are responsible for maintaining accurate billing information, monitoring usage, and ensuring your organization is authorized to place calls through connected providers.

3. Telephony & Acceptable Use Regulations

By leveraging Twilio, Plivo, or SIP trunk connections mapped to our AI agent pipelines, you agree to strictly comply with international telecommunication standards:

  • You must not execute outbound campaign dialing containing unsolicited spam or fraudulent phishing calls.
  • You agree to comply with the US Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the EU ePrivacy Directive, and all local laws governing automatic voice dialers.
  • You must secure explicit opt-in permissions from call contacts before initiating outbound campaign runs.
  • All AI voice agent call prompts must clearly disclose to recipients that they are conversing with an AI virtual assistant at the initiation of the call sequence.

4. ElevenLabs Vocals & Voice Clones

Our service interfaces with the ElevenLabs Conversational AI platform. When cloning voices or choosing speech templates:

You warrant that you possess all necessary copyright clearances, licenses, and explicit approvals to use any cloned voice profile. You agree to hold Voicenly fully harmless from any intellectual property disputes, claims of deepfake vocal impersonations, or celebrity voice abuse stemming from configurations you publish.

5. Limitation of Liability

Voicenly.com provides the platform on an "as is" and "as available" basis. We do not warrant that speech routing networks will remain completely uninterrupted, low-latency, or error-free at all times due to downstream API carrier updates.

In no event shall Voicenly be liable for any indirect, incidental, special, exemplary, or consequential damages, including loss of revenue, missed calls, failed campaigns, or database record exposures, arising out of your use of the platform.

6. Termination

We reserve the right to suspend or terminate your organization access immediately, without prior notice, if you breach these Terms, route illegal robocalls, fail subscription billing checkpoints, or engage in activity that degrades our ElevenLabs or telephony connections.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles. Any legal action arising from these Terms must be filed in courts located in Delaware.

8. Updates to Terms

We may revise these Terms from time to time. The most current version will always be posted on this page. By continuing to use Voicenly after updates become active, you agree to be bound by the revised Terms.