Use Case

Payment Reminder System

Recover more revenue with AI-powered payment reminders that are persistent, professional, and surprisingly effective—without damaging customer relationships.

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AI agent workflow

Live

Conversation activeLatency 112ms

Voicenly agent

I have the customer context and the next best action ready.

Customer

Great. Complete the workflow and sync the outcome.

Intent

High

Outcome

Complete

Sync

Live

35%

Recovery Rate

On past-due invoices

50%

Faster Collection

Days to payment

Staff Hours

Fully automated

4.5/5

Customer Rating

Even for collections

Why it matters

Move from missed conversations to measurable outcomes.

The friction

Chasing payments is awkward and time-consuming. Staff avoid collection calls, accounts slip further past due, and aggressive tactics damage relationships. Meanwhile, cash flow suffers and write-offs increase.

The Voicenly way

Voicenly's Payment Reminder System makes professional, empathetic collection calls automatically. Customers receive friendly reminders with easy payment options, and your team doesn't have to make uncomfortable calls.

Capabilities

Everything needed to run the workflow.

Configure the conversation, connect your tools, and see exactly what happened after every call.

Graduated Reminder Sequences

Start with friendly reminders, escalate tone gradually for overdue accounts. Customize timing and messaging for different customer segments.

Easy Payment Options

During the call, AI offers multiple payment methods: pay now by phone, receive a payment link via text, set up a payment plan, or speak with billing.

Empathetic Conversations

AI handles payment discussions with empathy and professionalism. Understand customer situations, offer solutions, and preserve relationships.

PCI-DSS Compliant

For phone payments, our system is fully PCI-DSS compliant. Secure card processing, no storage of sensitive data, and complete audit trails.

Promise-to-Pay Tracking

When customers commit to a payment date, AI tracks the promise and follows up if payment doesn't arrive. Accountability without awkwardness.

Flexible Payment Plans

AI can negotiate and set up payment plans within parameters you define. Break large balances into manageable installments automatically.

How it works

Go live without the long implementation.

A clear path from configuration to live conversations and continuous improvement.

Connect AR System

Integrate with your billing/accounting system for automatic sync

Set Rules

Define reminder timing, messaging, and payment options

AI Calls

Automated calls go out based on your collection schedule

Payments Flow In

Customers pay via their preferred method, and your AR updates

What changes

More capacity. Better conversations.

35% recovery rate on past-due accounts

Collect payments 50% faster

Zero staff time on reminder calls

Preserve customer relationships

PCI-DSS compliant processing

Reduce accounts receivable aging

Consistent, professional messaging

Track promises and follow up automatically

Offer payment plans at scale

“We recovered $2.3M in the first quarter that would have gone to collections agencies. Our customers actually thank us for the friendly reminders. It's completely changed our accounts receivable process.”

Sandra Williams

CFO, MedBilling Solutions

Questions

The details, made clear.

Our AI takes an empathetic, solution-oriented approach. The goal is to help customers pay, not threaten them. We find that friendly reminders with easy payment options recover more than aggressive tactics—and preserve relationships.

Yes, customers can pay by credit card during the call. Our system is PCI-DSS compliant. Alternatively, AI can send a secure payment link via text for customers who prefer online payment.

You define acceptable plan parameters: minimum payment, maximum duration, etc. AI offers plans within these bounds, sets up the schedule, and automatically follows up on each installment.

While we're not a debt collection agency, our system is designed with compliance in mind. We respect calling hours, required disclosures, and communication preferences. For formal collections, we recommend involving your legal/compliance team.

Use Voicenly for accounts 1-90 days past due—the highest recovery period. Our friendly approach maximizes payments while preserving relationships. For severely aged accounts, traditional collection may be appropriate.

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